KuratoDocumentation

Help

Support

If this documentation does not answer your question, we are glad to help.

Before you ask#

  • Read Troubleshooting. It has the fixes for the most common problems.
  • Update Kurato and Kurato Core to the newest version. See Updates.
  • Deactivate other plugins for a moment, to see whether one of them causes the problem.

Ask for help#

Open a support request at kurato.jawad.work/support. The Open a support request button on Kurato > Help goes there too.

Include:

  1. Your purchase code. See Your purchase code.
  2. The address of your site.
  3. The versions from Kurato > Help > What is running here.
  4. What you did, what you expected, and what happened instead.
  5. A screenshot, if it shows the problem.

Never send your WordPress password in a request. If we need to look inside your site, we will ask you to create a temporary account.

What support covers#

Support follows the Envato item support policy. It includes:

  • Answers to questions about how Kurato and its features work.
  • Help with problems and bugs in Kurato and Kurato Core.
  • Help with the third-party assets included with the theme.

It does not include:

  • Changes to the design or code for your site (customization).
  • Installing or setting up the theme, plugins, or server for you.
  • Problems caused by other plugins, your host, or code you added.

Every purchase includes 6 months of support. You can extend it on the item page on ThemeForest.

Kurato 1.0.0 documentation, updated 2026-10-03. Online at kurato.jawad.work/docs/.